ITIL based tools include essential support materials, templates and guidance to initiate, accelerate and fine tune an ITIL focused organization. Specific guidance includes: - Service Level Agreement (SLA) Template - Operational Level Agreement (OLA) Template - IT Service Catalog Template - IT Service Narrative Template - ITSM Service Delivery & Support Process Overviews - Integrated ITSM Framework (CobiT, COSO, ITIL & ISO) - ITIL Process Charter

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ITIL Service Support processes; linked to IT objectives and business goals - Prioritized attention to IT service gaps using specific criteria, thresholds and weights - IT services environment criteria for evaluating maturity levels of documentation, communications, process integration, skills, staffing, controls and governance - Library of over 520 specific IT metrics representing Key Performance Indicators (KPIs) for all 10 ITIL service support &

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and Asset Management software whose features include contract managenent, purchasing and knowledge management functionalities. It has an ITIL ready version too. By integrating Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge base in one low-cost, easy-to-use package, ServiceDesk Plus gives you the ability to improve productivity of your IT Service team and keep your end-users happy. ServiceDesk Plus enables end-users to submit

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and receivables. Through better timesheet and project management, DOVICO helps corporations reduce project costs and increase resource performance. Timesheets and Expenses are gathered through the use of advanced technologies including Windows, Palm PDA’s, and most web-enabled Cell Phones. Features Include: Easy to Use Automated job tasking, reporting, backup, and employee notifications Over 135 customizable reports and graphs. Customizable Terminology

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Android Newsgroup Downloader is an advanced multithreaded newsgroup downloader and newsreader program for alt.binaries newsgroups. It is designed especially for handling large files such as movies, music, applications, and archives. It`s also good for downloading pictures and other small attachments. Android uses a queue-oriented design. You drag and drop the files you want into the queue (or "to-do list") and Android will download them for you automatically

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Geo data international world wide with towns, town quarters and postal codes. Georeferences as UTM- and geographic coordinates (WGS84) and elevations. Suitable for branch searches, periphery searches and distance computations. Australia, Austria, Belgium, Bulgaria, Canada, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Great Britain, Ireland, Italy, Latvia, Poland, Portugal, Spain, Turkey, USA, etc. Formats dBase, CSV, SDF, SQL.

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